Privacy Policy

1. Introduction

StayHappy Solutions Private Limited ("StayHappy Solutions", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you visit our website, contact us, submit an enquiry, request information, or interact with our software development and technology services.

By using our website or voluntarily providing personal data to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Contact information: name, email address, telephone number, company name, designation, and other contact details you provide.
• Enquiry information: information included in messages, enquiries, quotation requests, project discussions, or other communications.
• Technical information: IP address, browser type, device information, operating system, approximate location derived from technical data, and similar technical information.
• Website usage information: pages visited, approximate time spent on pages, referring pages, and other information relating to website interaction.
• Communication information: records of communications and correspondence with us, where appropriate and permitted by law.

We generally collect personal data directly from you when you voluntarily provide it to us or when you interact with our website and services.

3. How We Use Personal Data

We may use personal data for purposes including:

• Responding to enquiries and requests.
• Communicating with prospective and existing customers.
• Providing information about our software and technology services.
• Preparing quotations, proposals, and project discussions.
• Understanding and improving our website and services.
• Maintaining website security and preventing misuse.
• Managing business and administrative activities.
• Complying with applicable legal and regulatory obligations.
• Protecting our rights, property, and legitimate business interests.

We will not use personal data for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Legal Basis for Processing

Where applicable, we process personal data in accordance with applicable data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations.

Depending on the circumstances, processing may be based on your consent, a lawful purpose or legitimate use recognized by applicable law, contractual necessity, legal obligations, or another legally permitted basis.

Where consent is required, we will seek consent in the manner required by applicable law and provide appropriate information regarding the processing.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and user experience.

Cookies may allow us to understand how visitors use our website and help us improve its functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing and Disclosure of Personal Data

We do not sell your personal data.

We may share personal data where reasonably necessary with:

• Service providers who support our website, hosting, infrastructure, communications, security, analytics, or business operations.
• Professional advisers, consultants, auditors, or similar service providers where reasonably necessary.
• Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law.
• Other parties where disclosure is necessary to protect our legal rights, security, property, or users.

Where third parties process personal data on our behalf, we take reasonable steps to require appropriate handling and protection of that data in accordance with applicable law.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal data, we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business requirements, or as required by applicable law.

When personal data is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal, accounting, contractual, or regulatory retention requirements.

9. Your Privacy Rights

Depending on applicable law and the commencement of the relevant legal provisions, you may have rights relating to your personal data, including rights to:

• Request information about the personal data we process.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance or privacy-related complaint.

Requests will be handled in accordance with applicable law and may be subject to reasonable verification requirements.

10. Children's Privacy

Our website and business services are not directed toward children. We do not knowingly seek or intentionally collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

11. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

Third-party websites and services operate under their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal data to third parties.

12. International Data Transfers

Depending on the service providers and technologies used in our business operations, personal data may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory requirements.

When changes are made, the updated version will be published on this page with a revised effective date where appropriate.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact us using the details below.